Frequently Asked Questions...

If your question is not listed here, please use the Contact Us link at the bottom of this page.

• Why do I need to register?
  Registration allows many benefits:
  • Tracking of your orders
  • Allowing professionals to shop at professional pricing
  • Allowing professionals availability to purchase professional products such as acrylic liquids, gel, kits, deals & promotions
  • Registration allows us easy contact with you if there is a question or problem with your order

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• What happens if I am having problems logging into my account?
  First try having your password sent to you from the link on the log in page. You should contact our webmaster if you continue to have any problems logging in at: webmaster@eznails.com Make sure you state exactly what the problem is and include the email address you registered with.

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• Why was I logged out afer 20 minutes?
  For security reasons, if you are inactive in the shopping area for over 20 minutes, you will automatically be logged out. You should simply log in again. Any items added to your cart will still be there for you waiting to check out.

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• How long will the items I added to my cart stay there until I am ready to check out?
  Generally speaking 14 days. We may contact you asking if you would like us to leave the unsettled cart for additional days.

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• I added products to my cart last week and now they are gone, what happened?
  Most likely you did not log into your account before leaving the store during that session. If you do not have an account, click the LOGIN button and create one. If you have an account, make sure you always remember to log into your account before adding items to your cart.
• What are the shipping rates?
  Please see the Shipping and Returns policy page for more information. If you want to know the complete price including shipping and handling before your order is processed, you can make that request in the COMMENTS box during your checkout process.

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•  I am a Retail (end consumer) shopper, can I order products here?
  Yes, you can shop at EZ Nails & Beauty Supply. Examples of items available to you are: files, polishes, treatments (base/ top coats, etc) select body/skin care items, nail art supplies, select tanning & waxing products.
  Only beauty professionals may purchase items such as acrylics, gels, and other professional grade products.